Enhancing Philz Coffee’s Security and Operations with Sherlock Surveillance

Business Challenges

Philz Coffee faced several critical challenges that impacted their operations and security:

1. Theft Prevention: Frequent theft incidents in their coffee shop retail locations.
   
   

2. Employee Management: Need for efficient employee monitoring and management.
   
   

3. POS Integration: Integration of a Point of Sale (POS) overlay system that recognizes banknote denominations.

   
   

4. Break-Ins: High incidence of break-ins, requiring reliable identification-capable cameras for evidence.

   
   

5. Workers’ Compensation Claims: Streamlining processes related to workers’ compensation.

   
   

6. Inventory Control: Ensuring accurate inventory management.
   In-Store Flow Optimization: Improving customer flow and manpower allocation.

Solution:

Sherlock Surveillance, a leading provider of advanced video surveillance solutions, collaborated with Philz Coffee to address their specific needs. Here’s how we designed and implemented a comprehensive solution:

1. High-Definition Cameras
   We deployed a network of high-definition surveillance cameras strategically placed throughout each Philz Coffee location. These cameras provided clear video footage, enabling real-time monitoring and incident investigation.
   
   

2. Intelligent POS Overlay
   Our system integrated seamlessly with Philz Coffee’s existing POS terminals. The overlay software recognized banknote denominations during transactions, enhancing accuracy and reducing errors.
   
   

3. Theft Prevention
   To combat theft, we implemented the following features:
   
   Motion Detection: Cameras triggered alerts when unusual movement occurred during non-business hours.
   
   Facial Recognition: Our cameras identified known offenders and alerted security personnel.
   
   Live Monitoring: Security staff monitored the coffee shops remotely, responding promptly to any suspicious activity.
   
   

4. Break-In Detection

Our identification-capable cameras captured high-resolution images of intruders during break-ins. This evidence was crucial for law enforcement investigations and insurance claims.
   
   

5. Workers’ Compensation Claims

The surveillance system helped validate workers’ compensation claims by providing accurate incident footage. This streamlined the claims process and reduced administrative overhead.
   
   

6. Inventory Control

Cameras monitored inventory areas, ensuring stock levels were accurate. Alerts were generated for low stock or unusual inventory movements.
   
   

7. Custom Heat Maps

We analyzed customer flow patterns using heat maps generated from camera data. This information guided store layout adjustments and optimized staff allocation during peak hours.

Results

• Theft Reduction: Incidents of theft decreased significantly after implementing the surveillance system.
  
  

• Improved Employee Management: Managers had real-time visibility into employee performance and behavior.
  
  

• Break-In Evidence: High-quality images helped solve break-in cases.
  
  

• Streamlined Operations: Workers’ compensation claims processing became more efficient.
  
  

• Enhanced Inventory Management: Accurate stock tracking minimized losses.
  
  

• Optimized In-Store Flow: Customer experience improved due to better store layout and staff allocation.Client Name: Philz Coffee